> For the complete documentation index, see [llms.txt](https://apidocs.alphax.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://apidocs.alphax.cloud/http/retrieve-data/conduit-v7/common-issues-and-troubleshooting.md).

# Common Issues & Troubleshooting

1. **Authentication Error**: If you receive an authentication error, ensure that you are using a valid token. If you have not activated your token, refer to the above-mentioned help article.
2. **Data Limit Reached**:
   * If `limitData` returns `true`, you have reached the maximum record input limit. Consider filtering or reducing the amount of data you are sending.
   * If `limitOutput` returns `true`, you have reached the maximum request data limit. Consider requesting data in smaller batches or within a narrower timeframe.
3. **Data Inconsistencies**: If the data seems inconsistent or doesn’t match expected values, check the `cal`and `offset` values. These represent calibration factors and offsets applied to the data.
4. **Timezone Issues**: Ensure that the `timezone` field matches your expected timezone, as it can impact the interpretation of `timestamp` values in the data.
5. **No Data Received**: If you do not receive any data, ensure that your request parameters (such as date ranges, sensor ids, etc.) are correctly set.