Common Issues & Troubleshooting
The ConduitV7 API is complicated. Below are some common issues and troubleshooting tips to help you solve problems you may encounter while using the ConduitV7 API.
Authentication Error: If you receive an authentication error, ensure that you are using a valid token. If you have not activated your token, refer to the above-mentioned help article.
Data Limit Reached:
If
limitData
returnstrue
, you have reached the maximum record input limit. Consider filtering or reducing the amount of data you are sending.If
limitOutput
returnstrue
, you have reached the maximum request data limit. Consider requesting data in smaller batches or within a narrower timeframe.
Data Inconsistencies: If the data seems inconsistent or doesn’t match expected values, check the
cal
andoffset
values. These represent calibration factors and offsets applied to the data.Timezone Issues: Ensure that the
timezone
field matches your expected timezone, as it can impact the interpretation oftimestamp
values in the data.No Data Received: If you do not receive any data, ensure that your request parameters (such as date ranges, sensor ids, etc.) are correctly set.
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